Privacy Policy

We process your information to operate our webinar and course services, including: webinar registrations; receiving and confirming payments; sending reminders and Zoom/session joining details; following up on Lama Fera courses and workshops; and providing customer support before, during and after sessions.

• Your name
• Mobile / WhatsApp number
• Email address
• City
• Preferred language (including mother tongue and preferred webinar language)
• Registration details, including your registration ID and the details you submit on the registration form
• Payment status and transaction references (such as payment IDs, order IDs and receipts) — we do not collect or store full card numbers, bank credentials or other full payment credentials
• Message and reminder status, such as whether an email, SMS or WhatsApp message was delivered
• Basic technical and usage data, such as browser type, device type, pages visited and approximate referral source, collected in general terms when you use the website

• Creating and managing your webinar registration
• Confirming and reconciling payments for your registration
• Sending webinar reminders and important session updates
• Sharing Zoom links and other session details with registered participants
• Follow-up communication about Lama Fera courses, workshops and related programmes you have registered for or shown interest in
• Responding to your questions and providing support
• Protecting against fraud, misuse and security incidents
• Meeting legal, accounting and regulatory obligations

Payments are processed by third-party payment providers such as Razorpay. When you make a payment, your payment information is handled by the payment provider under its own privacy policy and security practices. We receive only the payment status and transaction references needed to confirm your registration. We do not store full card numbers, bank account credentials or other full payment credentials on our systems.

Where permitted, we may contact you by email, SMS and WhatsApp for registration confirmations, payment confirmation, webinar reminders, Zoom/session details, follow-up communication about our programmes, and customer support. Message and reminder delivery is supported by service providers that send these communications on our behalf.

Our website may use essential cookies and similar technologies to make the site work correctly, remember preferences such as your language, and understand general usage patterns. We may also use basic analytics and marketing measurement tools in general terms to understand how visitors use the site and whether our communications are effective. These tools do not give us access to your payment credentials. You can control cookies through your browser settings; blocking essential cookies may affect how the website works.

We do not sell your personal data. We share information only as needed to operate the service:

• Payment processors (such as Razorpay) to handle payments and confirm transactions
• Email, SMS and WhatsApp service providers to send you confirmations, reminders and session details
• Hosting, automation and messaging tools that store registration data and deliver our communications
• Professional advisers or authorities where required by law, legal process or to protect our rights and safety

These service providers process information on our behalf and are expected to protect it appropriately. We may also disclose information where required to comply with legal obligations or to establish, exercise or defend legal claims.

We keep your personal information only for as long as reasonably needed for the purposes described in this policy — for example, to manage your registration, confirm payments, send reminders and follow-ups, and meet legal, accounting and record-keeping requirements. Retention periods vary depending on the type of information and the purpose; when information is no longer needed, we aim to delete or de-identify it.

We use reasonable technical and organisational measures to protect your personal information, including restricting access to registration and payment data and transmitting data over secure connections. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security. Please also keep your own devices and accounts secure.

Subject to applicable law, you may contact us to request access to, correction of, or deletion of the personal information we hold about you, and to ask questions about how it is used. Where permitted, you may also opt out of marketing messages or webinar reminders — for example, by replying to a message or contacting us using the details below. We may still send essential messages relating to a registration you have made, such as payment confirmations or session joining details.

Our services, including paid webinars and courses, are intended for adults and for users who can lawfully register and make payments. We do not knowingly collect personal information from children. If a child's personal information is submitted to us without the involvement of a parent or guardian, please contact us and we will take reasonable steps to remove it.

Our website and communications may link to third-party websites and services, such as Zoom, payment pages and messaging apps. Those third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing them with your information.

We may update this Privacy Policy from time to time to reflect changes in our services, service providers or legal requirements. The latest version will always be posted on this page with an updated date. Continued use of the website or our services after a change means you accept the updated policy.

If you have questions about this Privacy Policy or how your information is handled, contact us: